Konnadex
Invoicing & Payment Platform
Built to help both personal and business users manage payments, invoices, salaries and wallets
https://www.konnadex.com/
Overview
Duration
12 months
My Role
Product & UX/UI Designer
Team
Product manager, backend & blockchain developer, security reviewer
Tools
Figma, Framer, Adobe Creative Suite, responsive testing, basic front-end prototyping
Problem Statement
No existing platform meeting both personal and business-level needs for payments, invoices, and salaries with Web3 / wallet features.
Users new to crypto or Web3 were confused by too many steps or unclear verification.
Business users needed multiple tools (invoicing, payroll, wallet) in one place with intuitive access.
Ensuring legal / KYC compliance without hurting usability.
Research
Goals
Understand what confuses new users during onboarding (esp. for crypto/Web3 novices)
Identify pain points for business vs personal users (which tasks or flows are hardest)
Discover what drives trust and clarity (verification, wallet funding, invoice/dashboard visibility)
Methods
Conducted 6 interviews with prospective users: 3 personal-account users, 3 small business owners
Reviewed analytics showing where drop-offs happen (on onboarding, verification, etc.)
Compared competitor apps and gateways to see how they design flows for invoices, payments, wallet verification
Top Insights
Many users didn’t understand what “business account” implied, what extra features or obligations it meant.
Crypto and wallet verification processes are confusing: unclear instructions or jargon, missing feedback about status.
Users value seeing payout / transaction history clearly; not knowing when an invoice is “sent”, “pending”, or “received” causes stress.
Multi-currency support is desired, but users want clear conversion info and fees up front.
Business users want a dashboard that surfaces invoice, salary, payments, wallet at first glance; too many menus slow them down.
Persona
Rita Nelson
29 Years old
Lagos, Nigeria
Role & Use Case
Freelancer who invoices clients internationally, sometimes in crypto
Tech Comfort
Moderate: uses mobile and desktop, some crypto tools, but not a power-user
Goals
Send invoices easily, get paid reliably, track payouts, avoid confusing fees
Pain Points
Long form fields, unclear status messages, confusing verification steps, waiting without feedback
Motivating Quote
“I just want to finish sending my invoice without worrying if I missed something.”
Ben Wilfred
38 Years old
Europe
Role & Use Case
Runs small business, uses business account to manage invoices, team, payment links
Tech Comfort
High: comfortable with tech, but wants reliability, clarity
Goals
Manage invoices, add team members, generate links, salaries; see transaction histories clearly
Pain Points
Overwhelming dashboard; hidden fees; unclear roles (what business vs personal can do), long wallet verification time
Motivating Quote
“I want a dashboard where I can see everything in one glance; invoices, salaries, wallet without toggling between screens.”
Decision Nodes
Ideation & Concept Development
I kicked off by sketching multiple versions of the onboarding flow: personal vs business account paths, country selection, details entry, email verification. Explored variations to reduce steps while preserving clarity.
Explored different dashboard layouts for business users: one version emphasized invoices first, another prioritized wallet balance and payout status, another mixed all core features in quick-access tiles.
Created feature cards for tasks business accounts must perform: Invoice, Payment Links, Wallet History, Salaries, etc., then ranked them based on importance to users (from research) and business value.
Sketch
Decision Points
Whether onboarding should separate personal vs business account first or show a toggle later. After prototype testing, separating them up-front reduced users choosing wrong account type.
How to verify users (email first, then KYC vs combined). Chose email verification first to reduce friction.
Layout of dashboard core features. Based on testing, users preferred tiles with icons and labels over menu-heavy layouts for quick recognition.
User Journey
Wireframes
Built low-fidelity wireframes in Figma to test how users understood selecting account type, entering verification, and moving from dashboard to core features. Used grayscale / minimal styling to focus users on flow and content.
Then moved to mid/high fidelity prototypes showing dashboard designs: tile vs list layout, how payment links and invoice creators are accessed. Tested user ability to find “Create Invoice” and “Fund Wallet” inside business dashboard.
Onboarding
Dashboard
Invoicing flow
Wallet - Mobile
Landing Page
